Storm and Outage Information
Keeping your power on is a priority for Duke Energy, but circumstances beyond our control can cause power outages. We want to take every step we can to safely restore your service as quickly as reasonably possible.
- English: 1-800-POWERON (1-800-769-3766)
- Español: 1-866-4APAGON (1-866-427-2466)
- Nantahala Area: Call your local office.
- Online: If you have access to the Internet, report an outage using our online report form.
- Report a Streetlight/Outdoor Light Outage
- Duke Energy maintains numerous outdoor lights to help promote safety and security in public areas. Let us know if an outdoor light or streetlight is out or not working properly.
- Current Outages
- Find out where power outages are located in the North Carolina and South Carolina service areas. Outages are listed by county and approximate number of customers affected. We endeavor to update this information every 15 minutes.
- If the Power Goes Out
- Helpful information for you and your family while our crews work to restore your service.
- Restoration Process
- Duke Energy crews typically work to restore service using a method that will restore power to the most people as quickly and safely as possible.
- Causes of Power Outages
- Severe weather can cause damage that can lead to power outages. Learn more about some common causes.
- Meter Damage
- If your meter is damaged, see who is responsible for making the repairs.
- Storm Tips
- Review these helpful tips and find out what you should do before, during and after severe weather strikes.
- Generators
- Protect your loved ones and learn how to properly use backup generators.
