Special Assistance
Duke Energy has programs to assist those who are having trouble paying their power bills.
If you need that assistance, or know someone who does, please call us so that we can discuss payment plans or our special programs for elderly, ill or disabled customers.
We also work with assistance agencies across the Carolinas and can refer customers to local programs that may be able to help them pay their power bills. Duke Energy and its customers support these programs through our long-standing Share the Warmth program.
Please call us so we can help: 1-800-943-6914.
- Special Needs
- Duke Energy has programs to assist customers who have special needs. Any customer of record who is 65 or older qualifies as a special needs customer.
- Third-Party Notification
- Under this program, Duke Energy will notify a designated third party if a residential customer’s account becomes past due and a disconnect notice is necessary.
- Medical Alert
- This program was created to help ensure careful handling of accounts where the disconnection of electric service for a past due bill could adversely affect the well-being of an occupant.
- Assistance Agencies
- Duke Energy and its customers provide funding to these agencies through our Share the Warmth and Cooling Assistance programs.
- Moratorium
- Moratorium is a prohibition against disconnecting service to residential customers (during a designated time period) who meet eligibility requirements established by the North Carolina Utilities Commission and the South Carolina Public Service Commission.
- NC Weatherization Program
- This program is designed to help low-income citizens in North Carolina save energy and reduce expenses through the installation of energy conservation materials, the implementation of energy efficiency measures in their homes and energy education.
