Who can enroll in Online Services?

Anyone with a valid Duke Energy account number and the corresponding last four digits of the account holder’s Social Security number or Federal Tax ID can register for Duke Energy Online Services.

What do I need to register for Online Services?

To register for Online Services, you’ll need a Duke Energy account number and the corresponding last four digits of the account holder’s Social Security number or Federal Tax ID. Once that information is validated, you’ll be prompted to enter first name, last name, e-mail address, user name and password. All fields are required. Please review the "Terms and Conditions" that you will need to accept before enrollment can be processed.

Where can I find my account number?

Your Duke Energy account number is located in the upper right hand corner of your paper bill.

Why do you need the last four digits of the account holder’s Social Security number?

For security purposes, to enroll online requires one piece of information that is on the bill (the account number) and one piece of information that is not on the bill and is unique to the customer (e.g., last four digits of Social Security number/Federal Tax ID).

Why do I have to create a user name and password to access my account?

We want your online experience to be as simple and convenient as possible. When you create a user name, it allows us to ensure that only you (or others that you designate) maintain access to your account information. We also use your user name to store your account information and preferences in your user profile securely, so your information is always available as soon as you log in.

How do I enroll multiple accounts?

You have the option to enroll multiple accounts during the registration process or after one account has been registered with Online Services. To enroll multiple accounts during the registration process, click the “Add another account” link on the Registration Confirmation page and follow the prompts. If you’ve already registered an account with Online Services, you can add another account by clicking the “Add an Account” button located in the top left corner of the Online Services Home Page.

How secure is the Duke Energy Online Services site?

We use Secure Socket Layer (SSL) for secure transmissions whenever we ask for or display information about you or your account. SSL applies encryption between two communicating applications, such as your PC and our corporate Internet server. When your data is transmitted over the Internet, it is encrypted or "scrambled" at the sending end and then decrypted or "unscrambled" at the receiving end. We use 128-bit encryption, because that's the highest level of security available today.

Additionally, our Web site requires that you choose a unique user name and password; thereafter, each time you sign on, your identity is confirmed by a series of authenticating steps. After authentication, we use a "cookie" to identify you throughout your session.

Am I automatically enrolled in e-Bill if I register for Online Services?

No. You are not automatically signed up for e-Bill. Once you enroll in Duke Energy Online Services, you’ll have the opportunity to enroll in e-Bill. You can enroll in Online Services without enrolling in e-Bill.

Who should I contact if I’m having trouble enrolling in Online Services?

Please use our Contact Us form to send us an e-mail with your observations, comments, and/or technical issues. We welcome your suggestions on how we can improve our service to you!

What if I forget my user name?

If you forget your user name, click the "Forgot user name/password?" link in the "Customer Sign In" box and follow the prompts. You will be asked to enter your e-mail address. If the e-mail address you enter matches what you entered when you created your user name, your user name will be sent automatically to you via e-mail.

What if I forget my password?

If you forget your password, click the "Forgot user name/password?" link in the "Customer Sign In" box and follow the prompts. You will be asked to enter your user name and e-mail address. The next screen will ask you for the answers to security questions you created when you registered. Once you’ve successfully answered the questions, you will taken page to Change your password.

How do I change my e-mail address or personal information?

Your profile containing your e-mail address and other personal information was created for you when you registered with Online Services. To edit anything on your profile, click Edit Your Profile from the Duke Energy Online Services Home Page.

How do I use the start/stop/transfer services?

Click on Moving in the left navigation of the Online Services Home Page and select the appropriate request.

Can I view and pay my bill online by registering with Online Services?

Yes. Duke Energy Online Services offers you the freedom to manage all your Duke Energy services and pay your energy bill online.

What are my payment options?

Pay Online with e-Bill
Use Duke Energy's free e-Bill service to receive, view and pay your bill online.

Automatic Monthly Payment
Automatically withdraw payment from your bank account.

Make a One-Time Payment
Make an immediate payment using a credit card, debit card or electronic check with Speedpay®. Speedpay charges a convenience fee for this service.

Paying by Mail
Paying your bills by mail remains an option, but is not recommended after you sign up for e-Bill. This could delay your payment posting.

Is the e-Bill service secure?

Yes. For security and privacy of transactions, enrollment requires a user name and password to log on to the online billing service. We use 128-bit encryption, which is the safest encryption technology available today.

Can I choose to have my monthly bill automatically paid each month?

Yes. When you enroll in the Automatic Payment Plan, you can select a payment date that is 10 to 14 days after your bill date. Keep in mind that your payment date will not be a fixed day each month because your meter is not read on the same day each month. If your payment date falls on a weekend or holiday, the draft will be made the next working day.

Will I continue to receive paper bills?

No. Once you sign up for Duke Energy's e-Bill service, you will no longer receive paper bills in the mail. You will receive an e-mail notice each month when your bill is available for viewing.

If you do not receive your e-mail notification this month, please verify the notification is not in your SPAM, JUNK or BULK mail folders. The e-mail notification is sent as a reminder to view your bill. If you do not receive the notification, your bill can still be viewed by using Duke Energy's Online Services application. Please go to www.duke-energy.com.

Will I be able to pay immediately after I enroll my account?

Your account will be available to pay online after the 24 hours enrollment verification period.

What information do I need to pay my bill online?

Before you can pay your bill online, you will need to provide your bank account information for us to debit your payment. When you make your first payment, you will be asked to enter your checking or money market account information. Please enter all the digits of your bank account number including leading zeros.

Can I use a credit card to pay my bill?

You can pay online by credit card using Western Union Speedpay. Speedpay charges a convenience fee for using this service. For your convenience, this service is available 24 hours every day.

I am now enrolled in e-Bill and have not received my first bill electronically. Can I still pay my current bill online?

Yes, an e-Bill payment can be made before receiving the first bill following enrollment. Log in to Online Services and click on Pay Bill and follow the prompts.

How will I view my bill details and bill inserts?

You can view bill details and bill inserts from the left navigation of the Online Services Home Page.