Online Payment with e-Bill
What Is e-Bill?
e-Bill is a free service providing you the convenience to receive, view and pay your bill online. To use e-Bill, you must first sign up for Online Services.
Why Sign Up?
- Select the payment option that best meets your needs:
- Have your payments automatically deducted from your bank account each month on the due date with the free AutoPay option.
- Electronically authorize the payment of your monthly energy bill on the day you select with the free Pay Online option.
- A monthly e-mail is sent when your bill is available to view and pay.
- You have online access to your most recent bills and payments.
- There are no checks to write, stamps to buy or paper bills to file.
Frequently Asked Questions
Is the e-Bill service secure?
Yes. For security and privacy of transactions, enrollment requires a user name and password to log on to the online billing service. We use 128-bit encryption, which is the safest encryption technology available today.
Can I choose whether my payment is deducted from my checking and/or money market account?
Yes. Our e-Bill program allows you to deduct your monthly payment from either your checking or money market account. For added convenience, you can set up multiple payment accounts to pay your energy bill.
Who can enroll?
Existing customers can enroll anytime. New customers can enroll after receiving their first bill.
Will I be able to pay immediately after I enroll my account?
Your account will be available to pay online after the 24-hour enrollment verification period.
How do I enroll multiple accounts?
Additional accounts may be added by logging on to Online Services, selecting Setup - Service Accounts, choosing Duke Energy as your Payee, and selecting Add Service.
How long does it take for my payment to transfer to Duke Energy?
It can take up to five business days for your payment to be credited to your Duke Energy account.
May I use my credit card to pay my bill?
You can pay your bill by credit card using Speedpay.
What should I do if I transfer my service to another location?
Your new account is not automatically enrolled once you transfer your service. You can use Online Services to turn on the electric service at your new location, as well as making arrangements to turn off your existing electric service. You can pay your final bill for your existing location online.
Once you’ve paid your final bill for your existing service through e-Bill, please follow these steps to remove this account from your e-Bill profile:
- Log in to Online Services.
- Click on Setup - Service Accounts.
- Click on Cancel next to the account you no longer wish to pay with e-Bill.
Note: You can sign up for e-Bill at your new location as soon as you receive your first bill. Once your initial bill arrives in the mail, log in to Online Services to enroll.
