Report an Outage

Keeping your power on is a priority for Duke Energy. We will make every effort to restore your service as quickley and safely as possible.

Report Electric Problem

  • Toll free: 1-800-543-5599.

Report Gas Problem
For safety reasons, please telephone us directly to report trouble.

  • Toll free: 1-800-634-4300.

Report a Streetlight/Rental Outdoor Light Problem
Use the forms below to report outages or trouble with streetlights and rental outdoor lights.

Report a Tree Problem
Use this form to alert us of a tree that may be growing too close to our power lines.

Report a Downed Power Line or Safety Hazard
If you see downed power lines or another electrical danger, call for help immediately at 1-800-543-5599. Keep others away until help arrives.

The first rule of safety is do not touch a power line or anything touching a power line, such as tree limbs, tools and toys. Even power lines that have fallen may be dangerous and should not be moved or disturbed.