Is there a fee for using Budget Billing?

No. There is no service charge or fee with Duke Energy’s Budget Billing.

How is my Budget Billing amount calculated?

Where there is more than a 12-month billing history, the Budget Billing installment amounts are calculated based on actual account history. If there is less than 12 months of history, the installment amounts are calculated based on generic information (i.e., size of building, type of business, heat source, age of building, etc.).

Which Budget Billing option is best?

Both Budget Billing options offer your business convenience and flexibility.

Quarterly Plan

Your monthly bill may change automatically – up or down – every three months based on your actual energy use. Your payment plan will be reviewed every three months. If your variance is greater than 10 percent, your payment will be adjusted automatically. At the end of your Budget Billing year, any credit to your account or balance you owe will be divided by 12 months and automatically rolled into your new monthly bill installment.

Annual Plan

Your monthly bill will remain the same for 11 months. Your payment plan will be reviewed every six months. If your variance is greater than 30 percent, we will notify you on your monthly bill. You have the choice to call us to adjust your monthly amount based on our recommended adjustment. We settle up during the 12th month. If you used more energy than you paid for, we will bill you the difference. If you paid for more than you used, we will credit your account.

What services are covered?

Budget Billing covers all basic services. Additional services, such as outdoor lighting, are not included in the Budget Billing amount.