Start Service
You can Turn On Service by simply logging on to Duke Energy's Online Services. If you need additional information on service installation, we offer a variety of informational brochures for your convenience.Turn On Service
Registered User with Duke Energy Online Services: Login and click on Turn On Service on the left-hand navigational bar and fill out the Turn On Service form presented.
Registered Users login here.
New User to Duke Energy Online Services: Create a User Profile for Online Services in three easy steps:
1. Create your User Profile.
2. Click on Turn On Service on the left-hand navigational bar.
3. Complete the Turn On Service form presented.
New Users login here.
Installation Specifications Brochures
Click on the appropriate brochure (PDF files) below for additional information and/or service requirements. If you have any questions about any of the specifications or if your installation differs from those shown, please contact our nearest customer service office or call our Customer Service Center at 1-800-521-2232 for assistance.
Checklist for Service Installation – This brochure provides a checklist of steps that are to be completed prior to scheduling the installation of service. Completing this list will ensure prompt connection of service.
Temporary Overhead Service – This brochure shows the items that are to be supplied and/or installed by the customer prior to temporary overhead service being connected.
Temporary Underground Service – This brochure shows the items that are to be supplied and/or installed by the customer prior to temporary underground service being connected.
Permanent Overhead Service – This brochure shows the items that are to be supplied and/or installed by the customer prior to permanent overhead service being connected.
Permanent Underground Service – This brochure shows the items that are to be supplied and/or installed by the customer prior to permanent underground service being connected.
Permanent Overhead Service for Manufactured/Mobile Homes – This brochure shows the items that are to be supplied and/or installed by the customer prior to permanent overhead service for a manufactured or mobile home is connected. The brochure also illustrates the meter base wiring for overhead single-phase 120/240 installation.
Permanent Underground Service for Manufactured/Mobile Homes – This brochure shows the items that are to be supplied and/or installed by the customer prior to permanent underground service being connected to a manufactured or mobile home. The brochure also illustrates the meter base wiring for underground single-phase 120/240-volt installation.
Customer Owned Permanent Underground Service for Manufactured/Mobile Homes – This brochure shows the items that are to be supplied and/or installed by the customer prior to a customer owned permanent underground service for a manufactured or mobile home is connected This brochure also illustrates the meter base wiring for underground single-phase 120/240-volt installation.
Single Phase Meter Base Wiring – This brochure shows the items that are to be supplied and/or installed by the customer prior to service being connected. This brochure also illustrates meter base wiring for overhead and underground single-phase, 120/240-volt 3-wire installation and overhead 120-volt 2-wire installation.
Parallel Main Panels from Single Meter Base – This brochure illustrates a residential installation of a parallel main panel from a single-phase meter base.
Farm Load Center Pole – This brochure describes farm load center poles, which are available to qualifying farm customers. This brochure also illustrates meter base wiring for single-phase, 120/240-volt installation.
