Report an outage online
Registered users of Duke Energy Online Services can report an outage online.
 
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Report an outage by phone
Toll-Free 1-800-343-3525
Do not send an email.

To submit Outdoor Light Outages/Repair requests, report Streetlight Outages or submit a request for Tree Trimming, please use the following links. 

• Outdoor Light Outage / Repair
• Streetlight Outage
• Tree Trimming Request

Report an Outage

• Outdoor Light Outage / Repair
• Streetlight Outage
• Tree Trimming Request