North Carolina Large Business

Report Electric Trouble

Phone
English — 1-800-POWERON (1-800-769-3766)
Español — 1-866-4APAGON (1-866-427-2466)

If you need to report an outage and are located in the Nantahala area, please call your local office.

 Andrews:  (828) 321-4011
 Bryson City & Cherokee:  (828) 488-2116
 Cashiers:  (828) 743-5662
 Franklin:  (828) 524-2121
 Robbinsville:   (828) 479-3526
 Sylva:   (828) 586-2145

Online
Report a power outage using our online report form.
Outages
View current outages.

Customer Service

Phone
1-800-777-0046
 
If you're calling for Press
Billing, payments or payment arrangements 1
Outages and Repair 2
Start, Stop or Transfer Service 3
Construction and All Other Questions 4
Para Español 5

For customer service in the Nantahala area, please call your local office. All other customers should call 1-800-777-9898.

 Andrews:  (828) 321-4011
 Bryson City & Cherokee:  (828) 488-2116
 Cashiers:  (828) 743-5662
 Franklin:  (828) 524-2121
 Robbinsville:   (828) 479-3526
 Sylva:   (828) 586-2145

Online
Sign in to your account or learn about My Duke Energy.
E-mail
For general inquiries, e-mail customer service
Hearing or Speech Impaired
North Carolina - 1-800-735-2962
South Carolina - 1-800-735-2905
Call Before You Dig
North Carolina - 1-800-632-4949 or visit North Carolina One Call Center
South Carolina - 1-888-721-7877
Report Power Theft
Unauthorized uses and theft of electricity is illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call us at 1-800-653-5305.

Addresses

Street Address
Duke Energy
526 South Church Street
Charlotte, NC 28202
Mail Payments
Duke Energy
P.O. Box 70516
Charlotte, NC 28272-0516
Other Correspondence
Duke Energy
P.O. Box 1090
Charlotte, NC 28201-1090